What we are looking for…

An individual who can be responsible for innovative, well conceptualised and well developed multi-platform solutions for projects within the tech / creative department. You will be supported by a dynamic team in delivering high-quality end requirements for International clients.

If you think you have what it takes, visit our jobs page to find out more or get in touch.

Due to a number of exciting projects in the pipeline, we currently have our eyes peeled and on the lookout for some seriously talented creatives to come and join the team! Including:

Senior UX / IA
Senior Designer
Creative Traffic / Project Manager
Senior Project Manager
Junior Front End Developer

Come and be a part of these exciting times at the manor! Visit our jobs page to find out more and get in touch.

With customer expectations higher than ever, and the need for immediate resolution to satisfy our culture of instant gratification, see how your business can offer service and support with the use of Twitter.

1. Real time service status updates

You can avoid user disgruntlement by being open and honest as soon as problems occurs. If you’re experiencing downtime, or  if there are interruptions to your normal service, you will find that customers are a lot more understanding if they are kept up to date. Show empathy, acknowledge the issues you are encountering and install faith that you are working towards a speedy resolution. Twitter provides the perfect platform to provide lightning fast, real time updates such notifications and updates.

2. Answer general queries regarding your service or brand

The value of communicating directly with potential and existing customers and users cannot be overstated enough. People want to know that they are being listened to and that if they have questions or concerns, that they will be answered and not fall on deaf ears.

“Users say they’re more likely to buy if a business answers their questions on Twitter.” (NYTimes.com) it’s for this reason that many global brands have turned to Twitter to offer users support about basic account information, basic service queries and support, and general FAQs.

The communication stream between your brand and the Twitter user will be there for all to see. This exposure as a customer relations tool is invaluable and will ensure your brand is seen in a positive light.

3. Respond quickly before moving to more robust channels.

If a resolution can be communicated in 140 characters, all to the good, but you may also want to move people to private or more suitable channels for full support (e.g., “send us a DM with your email or phone #”). The world sees that you are responsive. The customer gets a more complete answer. The situation is resolved in a more private setting.

4. Reduce support costs

If you are able to establish a good service and support relationship with users and customers on Twitter, you will indefinitely save on your support cost overheads. Time spent talking to users on phones, replying to e-mails, can be drastically reduced by @replys and Direct Messages.

Here’s a quick solution on how to resolve this issue. If you’re using Skype on Windows or a Mac, these instructions should allow you to sign in again:

Windows Vista and Windows 7

1. Close Skype.
a. Right-click the Skype icon in the system tray (at the bottom right of the screen)
b. Choose Quit.
2. Ensure that “Show hidden files and folders” is switched on.
a. Click Start, type run and press Enter.
b. Type control folders and click OK.
c. Select the View tab and ensure relevant entry is enabled.
3. Locate the shared.xml file.
a. Click Start, type run and press Enter.
b. Type %appdata%\skype and click OK.
c. Delete the shared.xml file.
4. Restart Skype. The shared.xml file will be recreated.

Windows XP

1. Close Skype.
a. Right-click the Skype icon in the system tray (at the bottom right of the screen)
b. Choose Quit.
2. Ensure that “Show hidden files and folders” is switched on.
a. Click Start and then Run…
b. Type control folders and click OK.
c. Select the View tab and ensure relevant entry is enabled.
3. Locate the shared.xml file.
a. Click Start and then Run…
b. Type %appdata%\skype and click OK.
c. Delete the shared.xml file.
4. Restart Skype. The shared.xml file will be recreated.

Mac OS X

1. Quit Skype.
2. Go to the folder ~/Library/Application Support/Skype/
3. Delete the file shared.xml (it will be recreated once you open Skype again, this is fine).
4. Start Skype.

Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.

We Love is getting bigger and we are on the look-out for talented people to join us… So if you want to be part of an award-winning agency that is working with global names and has a desire for real change, get in touch…

There are a number of exciting opportunities at the manor:

Senior Tech Lead

Senior UX / IA

Creative Developer

Marketing & New Business Coordinator

If you think you are the perfect person for one of the jobs listed above, find out more and apply through our jobs page.

The right person will be responsible for the generation and management of leads for new business, predominantly in the digital space, communicating with contacts and helping to generate supporting marketing collateral.

If this sounds like the job for you, find out more information and apply through our jobs page.

We Love is growing and we are currently on the lookout for some rising stars, bright talent, and experienced individuals…

If you are looking for the next step up or just making your first move into this industry of ours, make sure you visit and bookmark our Jobs page, as it’s regularly updated. Current positions include:

Lead User Experience Architect

Creative Developer

New Business

Not what you’re looking for? Send us your CV anyway. We will always hold on to CV’s we are interested in and contact you when an opening arises.

If you are a seriously bright UX / IA who can make a campaign sing, define a dotCOM, create a better buying experience or teach us to be more social. If you can see beyond the norms and not just follow the crowd. If you have the ability to understand the technicalities of integration and work with 3rd parties, work with and inspire designers and developers, think at tangents as well as knowing when to be linear, can lead workshops and have experience of testing and client presentations… then do send your CV, salary expectations, examples of work to us.

Someone to sit at the table and help us define the future, of digital and the company… your opinion is wanted.

In depth knowledge of Axure Pro is a must. Some travel is expected.

work@welove72.com

I look forward to you joining…

First Mike, who joins as our Snr PM. He comes with a wealth of experience working at agencies such as 5by5, Tonic, Syzygy, Tag and McCann Erickson and has produced some digital delights for Mazda, Lexus, Sony, Inmarsat, Nestle, Mastercard and Talk Talk.

So welcome. May you manage us well.

Secondly… hello to Charlotte, who has joined as a New Biz Co-ordinator and unfortunately has drawn the short straw and has to sit next to me all day (more incentive to get out there meeting prospective clients I say). Charlotte has worked at Lightmaker across All Saints, Vivienne Westwood and Top Shop.

May you bring us much good fortune.